All Chevron Hot Chocolate Company products and services are supplied on the understanding that the purchaser agrees to the following conditions.
Definitions
– Company/Us/We/The Seller refers to Chevron Hot Chocolate Company.
– Buyer/You refers to the person or company purchasing goods from Chevron Hot Chocolate Company.
– Contract means the agreement between the Company and the Buyer for the purchase of goods.
Acceptance
If any instruction (written or verbal) is received by the Company from You for the supply of products and/or services, it constitutes acceptance of the terms and conditions contained herein. Upon acceptance of these terms and conditions, they are definitive and binding.
Price
The ‘Price’ shall be as indicated on invoices provided by the Company to the Buyer in respect of products and/or services supplied. Time for payment will be stated on invoices and quotations. The Buyer agrees that the Price will be determined by the Company..
The Buyer is responsible for the cost and risk of shipment of any returned or defective goods to the specified location.
Payment.
We accept payment online only using our Stripe interface. Chevron Hot Chocolate Company do not receive any of your banking details.
Customers paying on a pro forma basis, must settle their invoice in full before orders are dispatched.
If the Buyer breaches any obligation (including payment), the Company may suspend or terminate the supply of Goods and any other obligations under these terms. The Company will not be liable for any loss or damage arising as a result of exercising its rights under this clause.
In the event that:
– Any payment due to the Company becomes overdue, or if the Buyer appears unable to meet payments as they fall due; or
– The Buyer becomes insolvent, arranges a meeting with creditors, or enters an arrangement with creditors; or
– A receiver, manager, or liquidator is appointed over the Buyer or their assets,
The Company may cancel all or any part of any outstanding orders and all amounts owed to the Company will become payable immediately.
Cancellation
The Buyer may not cancel the contract without the Seller’s written consent. Goods returned without authorisation will be returned at the Buyer’s expense. A restocking fee of 25% will apply to goods dispatched and subsequently returned. Goods returned after 30 days from the invoice date will not be accepted.
The Company reserves the right to apply a cancellation charge equivalent to the costs incurred up until the date of cancellation.
Carriage and Dispatch
Carriage charges will apply to all orders unless agreed otherwise prior to order placement. Express orders will incur additional charges. Carriage charges may vary based on weight and dimensions of the goods.
Chevron Hot Chocolate Company accepts no responsibility for late delivery if the delay is beyond our control. If delivery is refused, we will contact you to arrange redelivery, or you may need to arrange collection from the courier.
Time is not of the essence unless specifically agreed. Each delivery shall be considered a separate transaction, and failure of one delivery does not affect the overall contract.
Claims for damage or partial loss during transit must be submitted via email within 3 days of delivery. In case of non-delivery, claims must be submitted within 3 days of notification of dispatch. Absent a claim, the goods are deemed delivered as per the contract. Any disputes over invoices must be made within 14 days of the invoice date.
Liability for goods passes to the Buyer upon dispatch.
Reservation of Title
Ownership of goods remains with Chevron Hot Chocolate Company until the full purchase price and all other amounts owed are paid in full.
Liability
Chevron Hot Chocolate Company reserves the right to amend prices and specifications without prior notice, although reasonable efforts will be made to notify customers in advance.
Some products are handmade and may have slight inconsistencies in shape and size, which are part of their character. Goods supplied will be of merchantable quality. If a standard item is unavailable, an alternative of equal or better quality may be supplied. All sizes and weights are approximate.
Samples are charged for unless otherwise agreed. If returned within 30 days, a credit note will be issued, though postage and carriage costs are non-refundable. Customised samples are non-returnable.
The Company shall not be liable for any loss, injury, or damage arising directly or indirectly from the use or storage of goods. Claims related to product quality must be made within 7 days of receipt and are limited to the invoice value.
When goods are made or adapted to the Buyer’s specifications, the Buyer shall indemnify the Company against any third-party claims regarding intellectual property infringement.
The Company does not guarantee the suitability of goods for any specific purpose.
Where the Buyer provides their own materials, the Company is not liable for any damage to those materials during processing or manufacturing.
Warranty
The Company warrants that it will replace defective goods if a claim is made within 7 days of delivery. No claims will be accepted if the goods have been modified or incorrectly stored or used.
Information and Data
Any data provided by the Seller to the Company remains the Seller’s property. The Company will take reasonable precautions to safeguard data and prevent loss or corruption.
The Company agrees to comply with the Data Protection Act 1998, the Telecommunications (Data Protection and Privacy) Regulations 1998, and the Consumer Protection Distance Selling Regulations 2000, as amended. Data provided by the Seller will only be used for the purposes of this agreement and the Company’s marketing and promotional activities, unless otherwise agreed.
