How can we help?

Ordering is quick, secure and available 24 hours a day, 7 days a week. Retail customers can browse our hot chocolate shop, gifts and goodies, add favourites to basket, checkout securely, save details for future orders and manage purchases through an online account. Wholesale customers should log in to their approved Wholesale Account to access trade pricing, wholesale ranges, repeat ordering and account management. All orders must be placed securely online through the Chevron Hot Chocolate website.

No. For customer safety, payment security, accurate order details and better data handling, we no longer accept orders or payments by text message, voicemail or email. We can help with questions by email, but the order itself must be placed securely online through your account.

We will always try to help where we can, but there is only a short window for changes. Once confirmed, orders quickly enter our picking and packing system. We may still be able to amend items, update delivery details or cancel before dispatch, but once your order has been processed for shipping, changes are no longer possible. Email us as soon as possible with your full name, order number and what you would like to change or cancel.

Once your order has been dispatched, it cannot be amended or cancelled. You will need to wait for delivery and then follow our returns process if the goods are eligible. You should receive dispatch information and tracking details by email once your parcel leaves us.

We currently deliver within the UK. Chevron Hot Chocolate orders of £45 or more qualify for free delivery. Other delivery charges, including any remote area charges, will be shown at checkout where applicable. Northern Ireland and international delivery may be restricted depending on current customs, courier and food shipping requirements.

We dispatch orders from Chevron Hot Chocolate Company HQ in Dunfermline, Scotland, using DPD where available. Many orders placed before 12pm Monday to Friday may qualify for next working day delivery where available, but delivery times are estimates only and not guaranteed. Remote locations, seasonal demand, adverse weather and courier delays can all add time.

When your order is dispatched, we will send DPD tracking details to your email. You can track your parcel using your unique tracking number and delivery postcode on the official DPD tracking page. Tracking may only activate once DPD has scanned the parcel at depot. We can track your parcel too, so get in touch if you wish further assistance.

Please ensure your full delivery address, postcode, email address and any safe place instructions are correct before placing your order. We cannot accept responsibility for failed deliveries caused by incorrect or incomplete information. Delivery is considered complete once the parcel has been left at the address or safe place provided, unless an issue is caused by our negligence.

If something goes wrong in transit, we will raise an investigation or claim with the courier and keep you updated by email. If a parcel is returned because the address is incorrect or incomplete, delivery attempts fail, it is not collected from a pickup point or locker, or delivery instructions cannot be followed, we will contact you to confirm details and arrange redelivery where possible. Additional postage may be required. If we cannot reach you within 2 weeks, we may refund the order minus original shipping and a £5 administration fee.

Yes. Chevron Hot Chocolate is perfect for gifting. You can send hot chocolate directly to someone else by entering their delivery address at checkout. Please check all details carefully before placing the order. If you need help before ordering, email us and we will be happy to guide you.

Yes. Unopened, non-faulty food products may be returned within 30 days of receiving your order, provided they are unused, in their original packaging and in perfect resale condition. For non-faulty returns, return postage or courier costs are the customer’s responsibility.

Please return eligible items to: Customer Services, Chevron Hot Chocolate Company, 13 Dickson Street, Elgin Industrial Estate, Dunfermline, KY12 7SN. Include your full name, order number, contact details and reason for return inside the parcel so we can identify and process it quickly. We recommend using a tracked service.

Once your return is received and inspected, we will review and approve the return where appropriate. Approved refunds will be sent to your original payment method within 3–4 working days, and often sooner where possible. Banks and payment providers may take additional time to show funds.

Please email us immediately and mark your subject line URGENT – FAULTY RETURN. Include your full name, order number, product name, Best Before date, batch code if available, a description of the issue and photos if possible.

Your safety is our number one priority. Where necessary, we may pause sales of the product, investigate the batch, remove stock from sale, contact affected customers and carry out a precautionary recall if required. Product investigations may take up to 7 working days, and we will keep you updated by email.

Please return faulty products to: Customer Services (FAULTY RETURN), Chevron Hot Chocolate Company, 13 Dickson Street, Elgin Industrial Estate, Dunfermline, KY12 7SN. Please include your name and order details so we can process your refund quickly.

For Food Health & Safety enquiries, please contact Chevron Customer Services via info@chevronchocolate.com.

No. Your statutory rights are not affected. If goods are faulty, incorrect or not as described, you may be entitled to a refund, replacement or other remedy under UK consumer law.

If something is not working quite as it should, please email us with as much detail as possible. Include your name, a clear description of the issue, screenshots if available, and the page or step where the problem occurred. Please mark your email FAO Technical Support.

Your query will be reviewed by our team, including Derek Walker where needed, to help diagnose and resolve the issue as quickly as possible.

Most technical issues are resolved within 1–2 working days, depending on complexity. Website issues are rare, but like any website, the occasional glitch can happen. We appreciate your patience while we fix things behind the scenes.

Yes. Use the password reset option through your account dashboard if you cannot access your account. If you are still stuck, or if checkout or payment is not working, email us with the email address linked to your account, what you were trying to do, and any screenshots. Please never send passwords or full payment details by email.

Email is the best way to reach us. As a small independent brand with a flexible way of working, email helps us direct your enquiry to the right person and respond as efficiently as possible. For general enquiries, email info@chevronchocolate.com.

Please include your name, order number if relevant, contact details and a clear summary of your enquiry. The more detail you provide, the quicker we can help.

We aim to reply to Customer Service emails within 1–2 working days. Customer Service hours are normally Monday to Friday, 09:00–16:00, excluding holidays and seasonal closure periods that may be announced on the website.

Email info@chevronchocolate.com and mark your subject line URGENT. Please include your contact name, telephone number, order number if relevant and a short summary of the issue so we can route it correctly.

Please check your junk or spam folder. There may be a temporary technical delay, or your email may not have reached us successfully. If needed, please email us again and we will be happy to help.

You can email us about Customer Services, Technical Support, Wholesale Enquiries, Finance / Accounts, Orders & Deliveries, Product Questions and General Enquiries. We will make sure your message reaches the right person.

We are a small modern business with a flexible team. We may be in meetings, out on business, preparing orders, packing parcels or working behind the scenes. Email gives us a clear record, helps us route enquiries properly and ensures every message is read by a real person.

Chevron Hot Chocolate Company currently focuses on UK delivery. International shipping may be unavailable or restricted depending on courier, customs and food import requirements. If your address shows no shipping options at checkout, we are unable to ship to that location at this time.

International delivery of food products can involve complex customs paperwork, ingredient declarations, border checks, courier restrictions, delays, damage risk and returned parcels. As a small independent business, we will only offer international shipping where we believe the service can be reliable and fair for customers.

We are always open to better long-term options, including improved logistics partners, international stockist partnerships and regional fulfilment solutions. Any major changes will be shared through our website, social media and email updates.

If you know someone in the UK, they may be able to purchase from our website and send it to you using an international courier of their choice. This would be arranged independently of Chevron Hot Chocolate Company.

Chevron Hot Chocolate is crafted for indulgence, aroma and taste. We use premium real chocolate flakes and high-quality ingredients to create luxurious Parisian-style hot chocolate blends inspired by flavours from around the world. Each cup is designed to feel rich, comforting and a little bit special.

Chevron Hot Chocolate offers a wide flavour range, including customer favourites such as Milk Truffle, Velvet White, Dark Truffle, After Dark, Black Forest, Dark Orange, Dark Raspberry, Peppermint Dream, Salted Caramel, Marshmallow, Chilli Choc, Ruby Pink, Rum Royale, Gingerbread, Strawberry Cream, Highland Toffee and seasonal or limited-edition blends where available.

Some products may be suitable for different dietary needs, but suitability can vary by blend and format. Please always check the product page, packaging, ingredients and allergen information before purchase. If you are unsure, email us with the product name and we will help where we can.

Many hot chocolate ingredients are naturally gluten free, but recipes and production environments can vary. Please always check product pages and packaging for the most accurate information. Customers with coeliac disease, severe allergies or specific dietary requirements should contact us before purchase for reassurance.

Chocolate naturally contains small amounts of caffeine and theobromine. Levels are usually much lower than coffee, but customers who are sensitive to caffeine should check ingredients and enjoy responsibly.

Chevron Hot Chocolate can be enjoyed by many hot chocolate lovers, including families, but always check ingredients, allergens and preparation guidance. Children should be served at a safe drinking temperature and supervised with hot drinks.

In most cases, hot chocolate can be enjoyed during pregnancy as part of a balanced diet, but chocolate naturally contains small amounts of caffeine and sugar content may vary. If you have dietary concerns, gestational diabetes, allergies or medical questions, please speak to your midwife, GP or healthcare professional.

Every product includes a Best Before date and batch code where applicable. Store hot chocolate in a cool, dry place, keep packaging tightly sealed, avoid direct sunlight and moisture, and keep away from strong odours. After the Best Before date, quality, flavour and aroma may reduce.

We do not give out free samples. Samples are not currently available for retail customers and are not sent on their own or added to orders. If this changes in the future, we will update the website.

Yes. Ingredients, supply chains, seasonal demand and product development can affect availability. Where necessary, we may make careful adjustments to products while aiming to maintain the quality, flavour and indulgent experience customers expect from Chevron Hot Chocolate.

Allergen information is available on individual product pages, product packaging labels and ingredient declarations provided by suppliers. Because recipes and sourcing can occasionally change, customers with allergies or dietary concerns should always read product labels carefully and contact us before purchase if unsure.

Some products may include precautionary allergen statements such as “may contain nuts” or “produced in a facility that handles…”. These statements reflect shared production environments and supplier supply chains where cross-contamination risk may exist.

We work closely with suppliers and production partners to review ingredient specifications, monitor allergen controls, update labelling where necessary, investigate potential risks immediately and comply fully with UK food safety standards. If any issue is identified, we act quickly and transparently in line with regulatory guidance.

A product recall is a formal process used to remove unsafe or non-compliant food products from sale and consumption to protect public health. Recalls are extremely rare, but we maintain traceability systems and procedures so we can act quickly if needed.

A recall may be required if a batch does not meet internal quality standards, a packaging or labelling error is identified including allergens, a potential safety concern is discovered through testing or feedback, or regulatory authorities advise or instruct us to take action.

Affected products will be clearly identified using product name, batch code, Best Before date and any additional identifying information required. Customers will be contacted where possible, and full instructions will be provided.

Stop using the product immediately, check the batch code and Best Before date, and follow the return instructions provided in the recall notice. A full refund will be arranged for confirmed affected products.

Email info@chevronchocolate.com with the product name, batch code if available, Best Before date if available, order details if relevant and your specific question. If there is any doubt, we would always rather you ask.

Sustainability is something we consider across sourcing, packaging, delivery and daily operations. As a small independent Scottish hot chocolate company, we believe thoughtful choices can add up to something meaningful.

We aim to work with trusted suppliers who share our commitment to quality and responsibility. We look for partners who take food safety, responsible sourcing, quality and supply chain standards seriously.

Our packaging needs to protect flavour, aroma and product quality while avoiding unnecessary waste wherever practical. We continue to review packaging choices as the business grows and better options become available.

Recycling rules vary across UK councils, so please check local guidance. Where possible, reuse packaging first or dispose of it responsibly through appropriate household recycling, soft plastic collection points or local schemes where accepted.

We aim to process orders efficiently, use reliable courier systems, reduce unnecessary repeat shipping where possible and encourage customers to combine orders when practical.

No. We do not claim to have everything solved. Sustainability is an ongoing commitment to learn, listen, make practical changes and improve step by step. We believe progress matters more than perfection.

You can view our current stockist information on the Where Can You Find Us? page. Hot chocolate availability fluctuates depending on the stockist and time of year, so please contact the shop directly if you are looking for a particular Chevron Hot Chocolate flavour. Please note Chevron Chocolate Company does not keep a live record of stock available in these stores.

No. Each store decides its own range, so stock varies from location to location and not every flavour is available in every shop.

No. Each partner store manages its own inventory, and Chevron Hot Chocolate Company does not hold live stock information for individual retailers. If you want something specific, please contact the store directly.

Buying from a stockist supports both Chevron Hot Chocolate Company and the brilliant local businesses who choose to stock us. It is also a lovely way to discover our flavours in person.

Yes. Discounts, offers and promotions can change depending on season, product availability, campaign activity and website terms. Please check the live offer details at checkout before ordering.

Cafés, retailers, specialty shops and hospitality venues can apply for a Chevron wholesale account through the wholesale area of our website. We review applications individually and reserve the right to approve or decline at our discretion.

Wholesale customers can access competitive trade pricing, luxurious hot chocolate ranges, easy repeat ordering and account support. Chevron Hot Chocolate is designed to help cafés, retailers and hospitality partners offer something indulgent and memorable.

Chevron wholesale is suitable for cafés, farm shops, delis, gift shops, retailers, hospitality venues and businesses looking to offer premium hot chocolate with strong flavour appeal.

Sample availability may depend on current stock and business suitability. Where samples are available, we may provide a curated introduction to the range so approved trade customers can understand the quality and flavour options.

Payment options depend on account status, order type and any approved trade terms. Standard online payment options may be available, and any credit terms must be approved in writing.

We do not usually supply fixtures or branded cups; each business should choose displays and cups that suit its own brand. Where available, we may provide approved product images or graphics for use in retail or hospitality spaces, provided they are not altered without permission.

For wholesale enquiries, email info@chevronchocolate.com or use the wholesale section of the website. We will make sure your message reaches the right person.

Custom or white label opportunities may be possible depending on quantities, ingredients, brand fit and operational capacity. Please contact us with your idea, expected quantities and timeline so we can review what may be possible.

Chevron Hot Chocolate Company was founded in Dunfermline, Scotland, by Martin Rae and Derek Walker. Inspired by a love of indulgent hot chocolate and flavour discovery, Chevron was created to bring customers luxurious hot chocolate blends made with premium real chocolate flakes.

Chevron Hot Chocolate Company was founded by Martin Rae and Derek Walker. Martin brings a strong retail background and a passion for outstanding customer service and quality. Derek brings years of experience in creating exceptional drinks brands, with a love of great taste, storytelling and premium customer experience.

Chevron Hot Chocolate is built around indulgence, quality and adventure. We use real, high-grade couverture-style chocolate flakes and carefully developed flavours to create smooth, rich and memorable cups of hot chocolate.

We love both classic and adventurous flavours. The range includes comforting favourites, dessert-inspired blends, dark chocolate styles, mint, fruit, caramel, festive and limited-edition ideas where available.

Yes. Chevron Hot Chocolate is designed for treating yourself or gifting to someone special. A luxurious mug of hot chocolate makes a thoughtful gift for birthdays, Christmas, thank-you presents, cosy nights in and chocolate lovers of all kinds.

Chevron Hot Chocolate Company is based in Dunfermline, Scotland. Customer returns and business correspondence can be sent to 13 Dickson Street, Elgin Industrial Estate, Dunfermline, KY12 7SN, unless otherwise stated.

We believe in luxury, flavour, warmth, service and a little bit of adventure. Every cup should feel like a small invitation to slow down, enjoy something delicious and experience a moment of indulgence.

Please email info@chevronchocolate.com with your name, organisation, enquiry, deadline if relevant and any specific information requests. We are always open to meaningful conversations with retailers, hospitality venues, media and brand partners.

This website is owned and operated by Chevron Hot Chocolate Company. Customer returns and business correspondence can be sent to 13 Dickson Street, Elgin Industrial Estate, Dunfermline, Fife, KY12 7SN, United Kingdom. For legal, privacy, terms or website enquiries, email info@chevronchocolate.com.

No order is accepted until full payment has been received and cleared. You will receive an order confirmation after payment, but a contract is only formed when we dispatch your order and send dispatch confirmation. We reserve the right to refuse or cancel orders before dispatch.

Consumers generally have the right to cancel online orders within 14 days of receiving goods unless an exemption applies. Food and drink products may be restricted once opened where hygiene or safety is relevant. Our customer returns policy allows unopened, non-faulty food products to be returned within 30 days if they meet our return conditions.

Full payment is taken at checkout unless otherwise agreed in writing, such as approved wholesale credit accounts. Prices are shown in GBP and include VAT where applicable unless stated otherwise. Prices may change without notice. If a pricing error occurs, we may correct the price, cancel the order or offer the option to proceed at the corrected price. Promotions may be adjusted, paused or withdrawn at any time.

All website content, including text, images, branding, product descriptions, graphics and design elements, is owned by or licensed to Chevron Hot Chocolate Company. Content may not be copied, reproduced, modified, redistributed or used commercially without written permission.

We handle personal data responsibly, securely and in line with UK GDPR and the Data Protection Act 2018. We use data to process orders, manage accounts, provide customer support, send service updates, meet legal obligations and send marketing where permitted. We do not sell customer personal data.

No. Payments are processed securely through trusted third-party payment providers. We do not store full card details. We may receive limited transaction information such as name, email and order details.

Under UK data protection law, you may have rights to access your data, correct inaccuracies, request deletion where legally possible, withdraw marketing consent and request a copy of your data. Our website uses cookies to support site performance, customer experience, analytics and shopping functionality. You can manage cookies in your browser settings.

These terms and any contract formed through use of our website are governed by the laws of Scotland, and disputes are subject to the jurisdiction of the Scottish courts. Nothing in our terms excludes or limits your statutory rights as a consumer, liability for death or personal injury caused by negligence, or any liability that cannot legally be excluded.